Course Duration : Key Fundamentals of Technical Writing
Course Duration : 2 Day Workshop Face-to-Face Instructor-led Workshop - Classroom
Course Fee : Available upon request (Write to us at
Course Location  : TLC (Karachi), Customer Onsite and Online
Course Code : TN216
Deliverables : Comprehensive Student Guide and Workshop Certificate

Customer onsite workshop can also be conducted for customers in Lahore, and Islamabad
A workshop designed to develop leaders for tomorrow: Today, as companies increasingly need to become more dynamic, interconnected and flexible, thus certain soft skills are becoming critical including technical writing.

As per different industry surveys, a requirement for maintaining a single source of truth documentation is becoming an essential requirement for all industry-wide customers especially banking and FSI industry both locally and internationally. Adopting standard international writing styles and style guidelines for writing technical contents such as maintaining a library of application documentation, developing SOPs, security policies, instruction and administrations manuals, business cases, present and upcoming digital transformation based projects and all projects that you have closed successfully needs to speak one common language, this is where this workshop fits in.

Therefore, we would recommend all organizations to look into an option to take this workshop as one of their new 2022 project and try to take all key stakeholders on one page by inviting two-three people from each Line-of-Business for this training course. We have built this course to extend our professional writing experience and would like to contribute in the space where less than 5% of organizations in Pakistan are looking at this point in time.

Moreover, senior executives are now considering the acquisition of technical writing skills as an essential components important to fostering employee retention, improving leadership capabilities and qualities, and building a meaningful culture under an stressful challenging environment. This workshop is designed to help resources  to improve there technical writing skills with a vision  to develop dynamic leaders for tomorrow. 

Technical writing is unique because of its specialized content. It must convey objectivity and reach both technical and nontechnical audiences with exactness and clarity. Along with writing emails, letters and reports, the technical writer must be able to prepare definitions, physical descriptions, product specifications, procedures, test and laboratory results, and many other kinds of documents.

Before taking this two-day online course, the course participants are expected to be familiar in performing following tasks. 

  • Using Microsoft Word and Microsoft PowerPoint.
  • Using Microsoft Word as an editor for building documents using features like how to build “Table of Contents”, building tables and perform a basic document formatting.
  • Using Microsoft PowerPoint and tools like Paint Brush for building diagrams, workflows and saving them in different graphic formats.
Critical thinking is the analysis of facts to form a judgment. The subject is complex, and several different definitions exist, which generally include the rational, skeptical, unbiased analysis, or evaluation of factual evidence.

In this two-day technical writing workshop, we typically begin with a critical thinking exercise that asks participants to make decisions based on a limited set of parameters; essentially, they are to solve a problem using a set of tools and they are to rationalize why they made the decisions they did.

Since technical writing requires to interact between different types of audience and stakeholders therefore, the need for critical thinking evolved.

At the end of this course, you will be able to:

  • Distinguish Among the Elements of Technical Documents
  • Create a Full Range of Technical Documents with a Solid Structure
  • Use Templates to Jumpstart the Writing Process
  • Use Techniques for Overcoming Writer’s Block
  • Evaluate Technical Data Based on the Writer’s Purpose and the Reader’s Concerns
  • Prepare Detailed Messages with a Style for Technical and Nontechnical Writers
  • Structure the Format to Enhance Presentation and Ideas
  • Use Linking Words and Phrases in Sentences and Paragraphs
  • Apply Best Practices for Displaying Visual Information
  • Edit Language for Precision, Clarity, and Conciseness
  • Choose Language for Appropriateness
  • Summarize Complex Issues with Authority
  • Delivering a final project technical report as a part of a unit assessment.
  • Employees in the workplace including technology vendors, technology business partners, customers from all business industries and Line of Businesses including Business, Application, Audit, Risk, Compliance, Security, Network, IT operations, Project Management, and Legal professionals. 
  • This workshop is also suitable for Pre and Post Sales Technology Specialists, IT Professionals, IT Consultants, Systems Integrators, Systems & Solution Architects, Sales and Marketing Specialists, Trainers, Project Managers, Young Leaders and Managers, individuals developing education and training services material, and future Technical Writers.
  • Authors, Documentation Managers, Technical Writers, Change Managers, SOP writers and validators, Forensic Investigators, and Quality Assurance professionals.
  • Project Managers, Enterprise Architects, proposal writers and personals writing for Quality Change Control.

Training will be delivered by an experienced TOGAF 9 Certified trainer, practicing TOGAF EAF for over 12 plus years, with 25+ years of career experience imparting education and training services both locally and internationally and have served international enterprise technology vendors including IBM, Fujitsu, and ICL.

Our instructor holds various industry professional certifications in the space of enterprise servers and storage technologies, Information Security, Enterprise Architecture, Blockchain, ITIL, Cloud, Virtualization, Green IT, and a co-author of 10 IBM Redbooks and have designed and developed 70 plus courses based on storage, information security, cybersecurity, enterprise architecture, Blockchain, Open Banking Framework and digital technologies stacks.

The training course flow will be a mix of lectures & interactive classroom discussions, video demonstrations, short exercises and assessments so that participants can have a detailed understanding of various components of technical writing. The last unit of this workshop includes an assignment for individuals and teams for writing a technical proposal.

Unit 1: Critical Thinking - An Integral Aspect of Technical Writing
  • A 20 minute ACTIVITY based on measuring STRESS level of employees during Pandemic.
  • Critical Thinking Assessment.
  • A general Thinking Process.
  • What is Critical Thinking?
  • Knowing the Critical Thinking Process.
  • Understand 6 Critical Thinking Standards.
  • Describing 8 elements of Critical Thinking.
  • How is Critical Thinking Developed?
  • Critical Thinking in Everyday Life.
  • Why Thinking Skills is a prerequisite to Critical Thinking.
  • Top five Critical Thinking skills.
  • Problem Solving and Critical Analysis Skills – Possible Questions and Answers.
  • How can I assess my Critical Thinking skills?
  • How can I improve my Critical Thinking skills?
  • How to avoid most common pitfall in Critical Thinking?
  • Top 10 Skills – In Times to Come.
  • Critical Thinking – Fact or Opinion.
  • Unit 1 Assessment.

Unit 2: Technical Writing Fundamentals

  • Technical Writing defined.
  • A generalized five steps writing process.
  • Technical Writer Job Description is Evolving. 
  • Building a team for writing the technology paper/book.
  • Choosing the Chapter contents and Chapter titles.
  • Selecting the title of the book/project.
  • Technical Writer – Tasks, Background, and Skills.
  • Why Formatting and Language is important?
  • Primary purpose of Technical Writing.
  • Key components of effective technical writing.
  • Additional features for making your technical writing more competent.
  • Documents that Use Technical Writing.
  • The Technical Writing Process.
  • Key Elements of a Successful technical Writing Methodology.
  • Project Documentation by Stages and Purpose – A High-level Sample.
  • Describing the Agile and Waterfall Technical Writing approaches.
  • Possible Documentation Types – A bigger picture.
  • Technical Writing Leadership Qualification.
  • How to Manage a Technical Writing Team.
  • 10 key attributes of Technical Writing.
  • The most common Technical Writing mistakes.
  • Top five Technical Writing Tools.
  • General Guidelines for Technical Writing – Objectives and Methods.
  • Describing Technical Writer Style Guide.
  • What are the Steps for Writing your own Style Guide?
  • Unit 2 Assessment.
Unit 3: Guidelines for Writing a Technical Volume
  • Differentiating between analytics & business analytics.
  • Research work and general practices that should be avoided.
  • Building a Technical Writing Framework.
  • Avoid Technical Writing Mistakes.
  • The Title Front Page of your Volume – Layout and Design
  • The layout of your Second and Third Page of your Volume.
  • The Fourth Page – Setting up your first Edition Information details.
  • Table of Contents and Appendices.
  • The Preface Page of your Title Volume.
  • Comments Page Layout.
  • Chapter 1 – Example with details.
  • Specifying a Note or Warning Indicator signs.
  • Specifying Tables in your documents.
  • The use of Round-Square box command syntax and System Menus.
  • Creating the diagrams and using drawing tools – IBM AIX SMIT Menu Example.
  • Appendix Qualification Criteria.
  • Information Sources required to write your Title Volume.
  • Importance of IT Technical Change Management in Technical Writing.
  • IT Technical Change Management – Roles and Responsibilities, and Change Management Plan.
  • How to Create a Change Management Plan for Smooth Transition?
  • Task Based Unit Exercise. 
  • Unit 3 Assessment.

Unit 4: Writing an Email Migration Services Technical Proposal

  • Unit Detailed Introduction – Final Group Activity.
  • Why your organization have been selected as a key Services Providers for this project?
  • Assessing client services Scope of Work (SOW) – Functional and Non-Functional Services Components.
  • Part 1 – New hardware platform sizing guidelines running clients email application.
  • Part 2 – Software platform selection for an email application.
  • Part 3 – Professional IT Services to implement seamless migration to the new platform. 
  • What is expected from you as a part of this course?
  • Submit a Technology Proposal to Client in Two-weeks timeframe.
  • Vendors Presentation to Client.
  • Business requirements & traditional Technology Limitations.
  • Recommended Storage Sizing Guidelines – An Example.
  • Consideration prior investing in new technology solution – An Example from Sizing Point-of-View.
  • Writing recommended Patch Management Best Practices SOPs Example.
  • Unit 4 Assessment.



Following are the customers who have attended this workshop.

Group Photographs of students attended this Workshop

 Bank of Punjab, Sui Northern Gas Pipleline Limited, Special Technology Zones Authority (STZA), and a Ph.D
   Student from SZABIST has attended a two-day online workshop on "Key Fundamentals of Technical
    Writing" imparted by Adnan Ikram (A Co-Author of 10 IBM Redbooks) of TLC on November 29 and 30, 2021. 

As a part of our Customer Onsite Education and Training Services Program, a two-day workshop on "Key Fundamentals of Technical Writing" was conducted for Bank AL-Habib Limited at their
    corporate office in Karachi on December 10 - 11, 2021. A team of thier technical writers from
      different LOB's has attended this workshop.

List of IBM AIX Operating System 
Standard Courses

AIX 7 Basics

Power Systems for AIX II - AIX Systems Administration

Power Systems for AIX III - Advanced Administration and Problem Determination

Introduction to AIX Korn Shell Scripting - AIX 7,1, AIX 6.1, AIX 5.3 and Linux

AIX 7 Jumpstart for UNIX Professionals

Security for Power Systems AIX

IBM POWER Virtualization Technologies

AIX Disk Storage Management and Recovery Procedures

AIX Performance Monitoring and Management

Introduction to IT Infrastructure Technologies

Understanding the Role of Storage Technologies and Big Data

Linux Basics for Users


List of IBM AIX Operating System 
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AIX System Configuration Devices & AIX System Storage Overview

AIX Disk Storage Management & Recovery Procedures

AIX Performance Monitoring & Management

Understanding & Managing AIX ODM (Object Data Manager)

Security for Power Systems AIX

AIX Software Installation Maintenance & Backup & Restotore

Working with Logical Volume Manager & File System Administration

AIX Error Monitoring & System Dump Facility & AIX Scheduling

AIX Security & User Administration